REDUCE YOUR CHANCES OF FAILURE WITH DESKTOP PECB ISO-IEC-20000-FOUNDATION PRACTICE EXAM SOFTWARE

Reduce Your Chances Of Failure With Desktop PECB ISO-IEC-20000-Foundation Practice Exam Software

Reduce Your Chances Of Failure With Desktop PECB ISO-IEC-20000-Foundation Practice Exam Software

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Tags: ISO-IEC-20000-Foundation Real Dumps, ISO-IEC-20000-Foundation Exam Objectives Pdf, ISO-IEC-20000-Foundation Mock Exams, ISO-IEC-20000-Foundation Valid Torrent, ISO-IEC-20000-Foundation Pass Guaranteed

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PECB ISO-IEC-20000-Foundation Exam Objectives Pdf, ISO-IEC-20000-Foundation Mock Exams

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 2
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 3
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q45-Q50):

NEW QUESTION # 45
Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

  • A. By outsourcing change management
  • B. By promoting continual improvement of the SMS
  • C. By taking disciplinary action against underperforming employees
  • D. By showing leadership and taking actions

Answer: D


NEW QUESTION # 46
What is the value of good service management?

  • A. It allows an organization to be certified, which always adds value for the business
  • B. ensures people to comply with service level agreements (SLAS) using documented information
  • C. It provides a structure for service provisioning that can be adapted to the culture of the organization
  • D. It offers prescriptive guidance that allows the organization to create efficient processes.

Answer: A


NEW QUESTION # 47
Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

  • A. names of suppliers involved in
  • B. number of resources required for
  • C. name of the organization
  • D. service management processes used for

Answer: C


NEW QUESTION # 48
Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".

  • A. proposal for a new service
  • B. update to a configuration item
  • C. change of scope
  • D. access to a service

Answer: D


NEW QUESTION # 49
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

  • A. Top management
  • B. A consultancy organization
  • C. Any process owner
  • D. The Registered Certification Body

Answer: A


NEW QUESTION # 50
......

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